Shipping Policy

• The shipping and handling cost for your order is based on the total weight of the order.
• Orders are only shipped on business days: Monday-Friday, excluding stat holidays.
• If you place your order before 12:00pm on a business day, we aim to have it shipped the same day.
• Delivery times shown are based on normal business volume.
• For faster delivery, upgrade your shipping method, but note: not all delivery methods are available to all areas.

We unfortunately do not ship to any US territories. We only ship within the United States, including Hawaii and Alaska. We cannot ship to Puerto Rico, Guam or US Virgin Islands.

US Military & Diplomatic Addresses

We ship to APO/FPO/DPO locations! Your order will arrive via USPS but arrival may be delayed based on location. Note that no tracking number will be provided.

P.O. Boxes

We’re unable to deliver to P.O. boxes because our shipping partner, UPS cannot access postal boxes.

International Addresses

Unfortunately, we cannot ship internationally at this time. 

Gift Cards

At this time PocoKins only offers E-Gift Cards sent via email.

Out of Stock Items

If an item in your order is out of stock, our customer care team will be in touch to discuss a solution. We’re unable to back order items that are out of stock.

Order Cancellation and Changes

We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us.

Order Tracking

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

Common Questions

Can I ship to multiple addresses?

We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.

What shipping method do you use?

Most of our packages are shipped by UPS. However, some packages may be delivered by an alternative carrier. For more information, please contact us at hello@pocokins.com.

Do I have to sign for delivery?

Unfortunately, UPS doesn’t accept special delivery instructions.

Can I enter special delivery instructions?

Unfortunately UPS does not accept special delivery instructions for orders placed through PocoKins at this time.